INSURANCE CLAIMS |
OUR DEDICATION
At HKL Lim, our commitment goes beyond quality repairs. We assist you in claims for both own damage and third-party in case of accidents. From towing to filing the insurance report, we are dedicated to ensuring you are fairly compensated. Our transparent policy itemizes your repair costs, ensuring no hidden charges.
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FREQUENTLY ASKED QUESTIONS (FAQs)
What should I do immediately after an accident?
- Take photos of the license plates of all vehicles involved
- Take photos from all angles of the damages and surrounding areas
- Record the names and contacts of potential eyewitnesses
- Call HKL Lim at 6275 6656 for guidance on the next steps
How does HKL Lim assist me?
We handle all steps required for both own damage (OD) and third-party claims, including:
- Filling up insurance claim forms
- Preparing repair estimates
- Submitting necessary documents to insurance companies
- Towing your bike to our workshop
- Negotiating with surveyors/claims assessors for fair compensation
- Following up with insurance companies until settlement and repair authorization
What are the charges for HKL Lim's insurance claim service?
Our consultation service is free. Towing charges are included in the repair estimate submitted for insurance claims.
Who pays for my repairs?
If you have a direct settlement (own or third-party claim), the insurance company pays HKL Lim directly. For claims less than the repair cost, you will cover the excess for OD claims. Third-party claims do not require excess payment from you.
How long does the whole process take?
OD claims typically take 2-4 weeks depending on the insurance company. Third-party claims may take longer, depending on when the at-fault party files their report.